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For safe, trouble-free cycling, adapt your behaviour to traffic and weather conditions.

Li bia velo encourages you to remember some of the most important rules!

Need assistance?



If you have questions or you encounter problems

while using Li bia velo 

you can contact us:

Besoin d'aide-numéro


Or you can take a look at our FAQ.





A bike incorrectly returned to its stand?
A question about the subscription system?
For more information about Li bia velo or if you have any problems, contact Li bia velo Customer Service on
078 05 11 12.

Hotline 078 05 11 12

To report a theft, an accident, a damaged bike or simply with a question about how the stations work, or your bill, contact Li bia velo Customer Service on :

078 05 11 12

Our agents will take your calls from Monday to Friday, 8 a.m. to 6 p.m.

Postal address

To contact Li bia velo by post, please address your correspondence to:



JCDecaux Li bia velo

Rue Joseph Stevens 7,

1000 Bruxelles



FAQs on

Full information on Li bia velo can also be found online. Check out the FAQs to find out all you need to know about subscriptions, how the stations work or about terms and conditions of use.

Consult FAQs

1 year card


For € 30 per year, you can enjoy the following benefits:

- Unlimited use of Libiavelo,

- First 30 minutes for free per trip.



You can also buy a day or week ticket.




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